Effective Date: 2025

This Privacy Policy explains how ProQube, Inc. (“ProQube,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit our websites, interact with the Qube AI assistant, or use our products and services (collectively, the “Services”).

By using the Services, you agree to this Policy.

1) Information We Collect

• Account & Contact Information: Name, email, company, and role details provided during signup or contact.
• Website & Chat Interactions: Messages exchanged with Qube AI, URLs, timestamps, device/browser data, and cookies.
• Lead & Form Submissions: Information from “Start Now,” “Contact Us,” and demo request forms.
• Integrations Data: Limited data from connected tools (e.g., CRMs, messaging channels).
• Payment & Billing: Billing contact details and transaction metadata processed via secure third parties.

2) How We Use Information

• Provide and maintain the Services (chat, analytics, scheduling, etc.).
• Secure and troubleshoot (fraud prevention, incident response).
• Improve product quality and performance through aggregated signals.
• Communicate about updates, support, or marketing (with consent).
• Comply with law and enforce agreements.

We do not sell personal information or use your customers’ chat data to train third-party models.

3) Sharing & Disclosures

Information is shared only as needed with:

• Service providers (cloud hosting, analytics, support, payments).
• Integrations you enable (e.g., HubSpot, Salesforce).
• Legal or business transfers where required by law.

4) Cookies & Data Retention

We use cookies for essential functions, analytics, and performance. You can manage these in your browser settings.

Data is retained only as long as needed to deliver the Services or meet legal obligations, and deleted or anonymized when no longer necessary.

5) Security

We implement “bank-level” security measures, including encryption, access controls, and monitoring. Payment data is processed by trusted third parties.

6) Your Rights

You may request access, correction, or deletion of your data, and withdraw consent where applicable. Contact us at [email protected].

7) International Transfers

Data may be processed outside your country with safeguards such as Standard Contractual Clauses where required.

8) Children’s Privacy

We do not knowingly collect data from children under 16.

9) Updates to This Policy

We may update this Policy periodically. Updated versions will include a new “Last updated” date and, if required, additional notice.

10) Contact Us

Questions or requests about privacy? Email us at [email protected].